Coaching Institute Website & Admin Panel
Course website and admin panel for coaching institutes, academies, and training centres
View product
Business Solution
Support Desk
Portal + Agent Desk
Customer support and ticket management platform
A centralized support management system to organize customer requests, assign responsibilities, track resolution progress, and measure support performance — replacing scattered emails and spreadsheets.
Available
Support Desk
by Wansify
8+
Key features
5
Technologies
Overview
Features and capabilities
Support Desk creates a structured ticket-based workflow instead of managing customer issues through scattered emails, messages, and spreadsheets. Customers submit and track tickets through a portal while support teams manage assignments, responses, escalations, and SLAs from a centralized agent workspace.
Customer Support Portal
Create tickets, set priority, upload attachments, track status, and view conversation history.
Agent Workspace
Accept, assign, respond, escalate, and add internal notes to tickets from one dashboard.
Ticket Lifecycle
Configurable workflow: Open → Assigned → In Progress → Waiting → Resolved → Closed.
Team Management
Route tickets to Technical, Billing, Product, Customer Service, or Implementation teams.
SLA Management
Configure first response time, resolution time, priority-based targets, and escalations.
Knowledge Base
Convert frequent issues into searchable help articles, FAQs, and troubleshooting guides.
Support Analytics
Monitor open/closed tickets, response times, agent workload, SLA compliance, and trends.
Unique Ticket References
Every ticket receives a trackable reference number for customers and agents.
Benefits
Why teams choose Support Desk
Clear outcomes from day one — built to simplify operations and help your organization work smarter.
Replace email chaos with structured ticket workflows
Improve response times with SLA tracking and team routing
Reduce repetitive tickets with a self-service knowledge base
Measure agent performance and support quality with analytics
Scale support operations for SaaS, IT, and service businesses
Tech stack
Next.jsReactNode.jsPostgreSQLSLA Engine
Portal + Agent Desk
Deployment
Available
Status
Business Solution
Product category
Suitable for
SaaS businesses, IT companies, software providers, internal IT departments, service companies, agencies, and customer-support organizations.
AI add-on
AI Implementation & Chatbot
Every Wansify product can be extended with custom AI assistants and chatbots — trained on your data, embedded in your workflow, and ready to support customers or staff 24/7.
Extend Support Desk with an AI assistant trained on your business data — for customers, staff, or both.
Embedded product chatbot
In-app AI assistant inside CRM, LMS, gym app, store, or support desk.
RAG-powered answers
Responses grounded in your manuals, FAQs, product catalog, and policies.
Website chat widget
Floating chat on your site that connects to your product or knowledge base.
LLM of your choice
OpenAI, Claude, Gemini, or local models with custom prompts and guardrails.